What to do if you are not happy with your agent

What to do if you are not happy with your agent

We all hate feeling trapped and there is nothing worse than feeling that you HAVE to do something, even when you really don’t want to. Selling or buying a house is no different but once you’ve signed on the dotted line, how easy is it to make some changes?

You’ve chosen your agent but have that niggling feeling in your stomach that something isn’t right. Maybe you don’t like their approach to the marketing of your property or maybe you’ve done some research and have found out that you should be much further down the line. Don’t panic!

First things first, if you are not happy with your agent then you should try and resolve things. Speak to them, explaining your problems and talk about why you are dissatisfied. However, if you are sure that you want to change to another agency, then you need to check the terms of your agreement, as it may not be possible.

If it is possible then you may still have to pay some charges to the estate agent to cover costs that they may have incurred during the advertising and marketing of your property. However, put things into consideration – surely being happy with your agent is more important.

If you are unhappy with your agent, then get in touch today and one of our experts will be more than happy to help you.


Get in touch with us

Not all estate agents are the same. Here’s why more buyers and sellers in Flintshire are choosing Keystone - and why our approach makes the selling and buying process smoother, faster, and more rewarding.

One of the first questions sellers ask is: “How long will it take to sell my home?” The truth is, timescales vary — but in Flintshire’s market, smart pricing and the right agent can make all the difference between months of waiting and a fast, stress-free move.

As we move into the final months of the year, we at ­Keystone have taken a deep dive into the latest figures for the Flintshire market — and our valuer duo, Ben and Sammie, have been busy analysing what’s happening with instructions, viewings and sales for October. Here’s what they found — and what it means for you.

Selling a home in 2025 is very different from even just a few years ago. With more choice on the market and buyers becoming increasingly selective, standing out requires more than just a For Sale board. Here’s what Flintshire sellers need to know to succeed this year.