What to do if you are not happy with your agent

What to do if you are not happy with your agent

We all hate feeling trapped and there is nothing worse than feeling that you HAVE to do something, even when you really don’t want to. Letting or renting a house is no different but once you’ve signed on the dotted line, how easy is it to make some changes?
 
You’ve chosen your agent but have that niggling feeling in your stomach that something isn’t right. Maybe you don’t like their approach to the marketing of your property or maybe you’ve done some research and have found out that you should be much further down the line. Don’t panic!
 
First things first, if you are not happy with your agent then you should try and resolve things. Speak to them, explaining your problems and talk about why you are dissatisfied. However, if you are sure that you want to change to another agency, then you need to check the terms of your agreement, as it may not be possible.
 
If it is possible then you may still have to pay some charges to the letting agent to cover costs that they may have incurred during the advertising and marketing of your property. However, put things into consideration – surely being happy with your agent is more important.
 
If you are unhappy with your agent, then get in touch today and one of our experts will be more than happy to help you.


Get in touch with us

💥 Selling your home? Don’t be swayed by agents boasting about “huge databases”. That’s just a digital contacts list.

Hi everyone, Ben here from Keystone with your latest local market update. There’s been plenty of movement in the Flintshire property scene this month, and if you’re thinking of selling – or just keeping an eye on things – here’s what’s worth knowing:

What a month! May 2025 has been record-breaking for us at Keystone – and the stats speak for themselves: ✅ 30 new instructions (our highest ever) ✅ 67% valuation conversion rate ✅ 15 sales agreed ✅ Prices rising 3–4% across Flintshire

🏡 Most house sales in the UK take 16+ weeks to complete. But at Keystone, we’re doing it in as little as 3 to 4 weeks — and we’ve got the proof.