What to do if you are not happy with your agent

What to do if you are not happy with your agent

We all hate feeling trapped and there is nothing worse than feeling that you HAVE to do something, even when you really don’t want to. Letting or renting a house is no different but once you’ve signed on the dotted line, how easy is it to make some changes?
 
You’ve chosen your agent but have that niggling feeling in your stomach that something isn’t right. Maybe you don’t like their approach to the marketing of your property or maybe you’ve done some research and have found out that you should be much further down the line. Don’t panic!
 
First things first, if you are not happy with your agent then you should try and resolve things. Speak to them, explaining your problems and talk about why you are dissatisfied. However, if you are sure that you want to change to another agency, then you need to check the terms of your agreement, as it may not be possible.
 
If it is possible then you may still have to pay some charges to the letting agent to cover costs that they may have incurred during the advertising and marketing of your property. However, put things into consideration – surely being happy with your agent is more important.
 
If you are unhappy with your agent, then get in touch today and one of our experts will be more than happy to help you.


Get in touch with us

One of the first questions sellers ask is: “How long will it take to sell my home?” The truth is, timescales vary — but in Flintshire’s market, smart pricing and the right agent can make all the difference between months of waiting and a fast, stress-free move.

Buying your first home is exciting — but it can also feel daunting, especially in a fast-moving market like Flintshire. From average prices to mortgage rates and practical tips, here’s what first-time buyers need to know in 2025.

At Keystone, we’re always watching out for important changes in the property market — not just in pricing, presentation or sales strategy, but also how the system itself works. Recently, the government has announced a set of proposals that could reshape how homes are bought and sold in England and Wales.

At Keystone, we know how important it is for you to feel up to speed with the local property market. Whether you’re planning to sell, already on the market, or simply keeping an eye on things, our monthly updates give you the insight you need — without the jargon.